How AI can change banking operations


Artificial Intelligence (AI) is becoming an indispensable assistant in various fields, and banking is no exception. It opens up new opportunities to enhance customer service quality and optimize banking processes.

According to recent analysis published by Accenture, the implementation of AI is expected to increase the productivity of the banking sector by up to 30% in the next three years.

One of the primary ways AI is changing the way banks operate is by improving the quality of customer service. Thanks to machine learning algorithms and data analysis, banks can offer personalized services and products tailored to each customer’s behavior and preferences. This helps improve customer satisfaction and increase loyalty to the bank.

AI helps banks reduce risks and prevent fraud. It analyzes transactions and customer behavior, identifying suspicious activities and warning of potential financial fraud. This enables banks to quickly respond to potential threats and protect the interests of their customers.

Furthermore, automating processes with AI enables banks to significantly reduce the time spent on processing applications, reviewing credit and investment requests, and analyzing financial data. This increases the efficiency of the bank’s operations and allows employees to focus on more critical tasks requiring human intervention.

Some leading banks have already taken steps to implement generative AI into their operations. For example, Citigroup Inc. plans to enable approximately 40,000 of its programmers to start experimenting with artificial intelligence technology by the end of March.

Back to News

Get access to new opportunities